Total Quality Management (TQM)

Author: Besterfield Dale H., Besterfield Carol
Publisher: Pearson Education
Language: English
Edition: 5th
Year of Print: 2019
Binding: Paperback
Print Length: 622 Pages
ISBN: 9789353066314
About the Book

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.